Agent Support Center

Tuesday, November 08, 2005

Powering Up Your Auto Responder

Many of us take our “Contact Us” form in our GD web site for granted. There is really more depth under the hood than you would think. If you sign in to the back door to your site and select the edit tool for this page, you will discover two fields which you can edit. The first field provides for a custom message that you create. This message will be seen by your visitors as soon as they submit your contact form. In this message, you can thank them for their visit and any other short message you might like.

The second field which you can edit provides for the actual “auto responder” message that will be generated at the same moment they send your contact form, and is sent via email to your visitor. You can again thank them for their visit and interest in your web site, that you will be in touch with them as soon as possible to fulfill the needs of their inquiry, and any other pertinent thought that you would like to impart at this time. Be sure and include your “internet signature” which would include your name, web site address, email address and telephone number. Remember, this is an email that will arrive, probably after their visit to your site, and so it is a follow-up with your contact info and the means to revisit your site if they wish. When editing this feature, simple instructions and example text are available next to each of the above mentioned text fields.

The next time you are in the “back door” to your website, check to see if you have harnessed this additional power.